All Systems Operational

Uptime over the past 90 days. View historical uptime.
Peering Operational
90 days ago
100.0 % uptime
Today
Voice - Inbound Operational
90 days ago
100.0 % uptime
Today
Voice - Outbound Operational
90 days ago
100.0 % uptime
Today
Voice Inbound - Toll Free Operational
90 days ago
100.0 % uptime
Today
myPortal Operational
90 days ago
100.0 % uptime
Today
Master Access Operational
90 days ago
100.0 % uptime
Today
Orion (Billing) Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Virtual Fax Operational
90 days ago
100.0 % uptime
Today
Endpoint Registration Operational
90 days ago
100.0 % uptime
Today
Jazzware Operational
90 days ago
100.0 % uptime
Today
Los Angeles Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
External ISP Carriers (Non-BluIP) Operational
90 days ago
100.0 % uptime
Today
Unity Operational
90 days ago
100.0 % uptime
Today
Loki Operational
90 days ago
100.0 % uptime
Today
E911 Services Operational
90 days ago
100.0 % uptime
Today
bluip.io Operational
90 days ago
100.0 % uptime
Today
XSI Integrations Operational
90 days ago
100.0 % uptime
Today
Underlying Infrastructure Operational
90 days ago
100.0 % uptime
Today
AI Platform Operational
90 days ago
100.0 % uptime
Today
Frontend IVR / AI API Platform Operational
90 days ago
100.0 % uptime
Today
AI Engines Operational
90 days ago
100.0 % uptime
Today
OCOM Operational
90 days ago
100.0 % uptime
Today
AIVA Operational
90 days ago
100.0 % uptime
Today
WebRTC Portal Login Operational
90 days ago
100.0 % uptime
Today
WebRTC Voice Services Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Voice AI Operational
90 days ago
100.0 % uptime
Today
Fulfillment Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Studio Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
CC Reporting Operational
90 days ago
100.0 % uptime
Today
Call Center Client Operational
90 days ago
100.0 % uptime
Today
Call Control Operational
90 days ago
100.0 % uptime
Today
Underlying Carrier [Voice Services] Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
SBC (Session Border Controller) Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Calling Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
DMS Operational
90 days ago
100.0 % uptime
Today
NICE CXone Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

Vendor Service Incident — NiCE CXone Platform
Resolved - Vendor Service Incident — NiCE CXone Mpower Platform

Status: Resolved
Severity: Degradation on NiCE CXone platform (call routing delays)
Started: Sep 3, 2026 · 21:36 UTC (2:36 PM PT)
Resolved: [time] UTC ([time] PT)
Vendor Incident ID: NiCE CXone #02874676

Summary
NiCE CXone identified and resolved an issue on its CXone Mpower Platform that affected interaction routing, which had prevented some contacts from reaching available agents. Routing performance has recovered and interactions are processing successfully. This was isolated to the NiCE CXone environment; BluIP's network, voice, and SIP services remained fully operational and were not impacted throughout the event.

Impact (NiCE CXone platform only)
During the event, some contacts on affected CXone instances were unable to reach available agents due to interaction routing delays. Routing has since recovered. No impact to BluIP-provided services.
Sep 4, 07:34 PDT
Identified - Status: Recovering — vendor validating full recovery
Severity: Degradation on NiCE CXone platform (call routing delays)
Started: Sep 3, 2026 · 21:36 UTC (2:36 PM PT)
Vendor Incident ID: NiCE CXone #02874676

Summary
NiCE CXone identified an issue on its CXone Mpower Platform affecting interaction routing, which prevented some contacts from reaching available agents. Routing performance is improving and new interactions are increasingly processing successfully. NiCE is continuing to validate full recovery and monitor previously delayed interactions. This is isolated to the NiCE CXone environment; BluIP's network, voice, and SIP services remain fully operational and are not impacted. BluIP is monitoring the NiCE status feed and will relay updates as they are published.

Impact (NiCE CXone platform only)
Some contacts on affected CXone instances were unable to reach available agents due to interaction routing delays. Routing is recovering. No impact to BluIP-provided services.
Sep 3, 15:59 PDT
Investigating - Vendor Service Incident — NiCE CXone Mpower Platform

Status: Monitoring — vendor investigating
Severity: Degradation on NiCE CXone platform (possible call routing delays)
Started: Sep 3, 2026 · 21:36 UTC (2:36 PM PT)
Vendor Incident ID: NiCE CXone #02874676

Summary
NiCE CXone has detected a service disruption on its CXone Mpower Platform that may affect call routing for contact center traffic on that platform. NiCE has classified the incident as Detected and is actively investigating. This is isolated to the NiCE CXone environment; BluIP's network, voice, and SIP services remain fully operational and are not impacted. BluIP is monitoring the NiCE status feed and will relay updates as they are published.

Impact (NiCE CXone platform only)
Contacts on affected CXone instances may experience delays being routed to agents. No impact to BluIP-provided services.

We will update you as more information becomes available from NICE.
Sep 3, 15:20 PDT

Sep 3, 2026

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

AIVA Connect Console — Scheduled Maintenance Notice: Transcript Display
Completed - The scheduled maintenance has been completed.
Aug 27, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 22:00 PDT
Scheduled - Notice Date: August 27, 2026
Maintenance Window: August 27, 2026 · 10:00 PM – 11:00 PM PT (1 hour)
Product: AIVA Connect Console

As part of scheduled maintenance, a bug fix addressing transcript display in the AIVA Connect Console will be deployed during the window above. This fix resolves an issue affecting the display of call transcript data so that transcripts render consistently within the console, including the AI conversation transcript available to agents following a handoff from AIVA to a live agent.

What's included:

- Fixes an issue affecting the reliability of call transcript display in the console.
- Restores display of the full AI conversation transcript for agents after an AIVA-to-agent handoff.

Expected impact: None. No service disruption is anticipated during this window, and no customer action is required.

Questions? Contact support@bluip.com with any questions or concerns.
Aug 27, 13:48 PDT

Aug 26, 2026

No incidents reported.

Aug 25, 2026

BluIP Scheduled Maintenance: AIVA Connect Console
Completed - The scheduled maintenance has been completed.
Aug 25, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 22:00 PDT
Scheduled - BluIP will perform a scheduled upgrade to the Production AIVA Connect Console.

MAINTENANCE WINDOW

Date: Monday, August 25th, 2026
Time: 10:00 PM PDT (05:00 UTC, July 24)
Duration: 1 hour
Impact: None expected. Users logged into the Console will remain connected and can continue working.
Action Required: None. The updated Console will be available at your next login after the window closes.

INCLUDED IN THIS UPDATE

- Performance and responsiveness improvements
- Stability and reliability fixes
- Feature updates based on customer feedback
- Updated UI components for improved navigation

IF YOU EXPERIENCE ISSUES AFTER THE MAINTENANCE WINDOW

Browsers may retain cached files from the previous Console version, which can cause display or loading issues. If you notice missing elements, styling problems, or pages that fail to load:

- Log out of the Console and close all browser tabs and windows.
- Clear your browser cache and cookies for aivaconnect.ai.
- Relaunch the browser and log in at https://console.aivaconnect.ai
- If the issue persists, try a private/incognito window or an alternate browser to confirm.

If problems continue after these steps, contact BluIP Support at support@bluip.com with your username, browser and version, and a screenshot of the issue.

IMPORTANT: USERS ON THE LEGACY CONSOLE URL

Some users are still accessing the AIVA Console through the legacy URL:

https://phone.aivaconnect.ai/api/Access?provider=BluIP - scheduled for deprecation

All users should transition to the current Production URL:

https://console.aivaconnect.ai — current and supported

No data or configuration changes are required. Begin logging in through the Production URL going forward, and update any bookmarks, quick links, desktop shortcuts, or automated workflows that reference the legacy URL.

Questions or assistance with the transition: support@bluip.com
Aug 12, 14:46 PDT

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

BluIP Incident Notice — AIVA 3.0 Service Disruption
Resolved - BluIP engineering identified a transient condition affecting supporting infrastructure that temporarily impacted AIVA 3.0 performance, resulting in delayed call answering and slower application response for some users. The condition was mitigated and service performance was restored to normal levels. Following an extended monitoring period, engineering has confirmed sustained stability and this incident is now resolved.
Aug 21, 13:56 PDT
Monitoring - BluIP engineering identified a transient condition affecting supporting infrastructure that temporarily impacted AIVA 3.0 performance. The condition has been mitigated and service performance has returned to normal levels. Users should no longer experience delays in call answering or degraded application performance.
Aug 21, 11:17 PDT
Identified - Status: Active
Date: 8-21-2026
Affected Service: AIVA 3.0

Summary
BluIP has identified a service disruption affecting AIVA 3.0. During this time, users may experience delays in call answering or slower than normal application performance.

Impact
Some interactions handled by AIVA 3.0 may see increased response times or delayed call answer. BluIP Core telephony services remain fully operational.

Current Actions
BluIP engineering teams are actively engaged and working to restore normal performance. We are monitoring the platform in real time and will provide updates as remediation progresses.


For questions or to report impact, contact the BluIP Support at support@bluip.com
Aug 21, 10:42 PDT
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