The previously reported login issues and latency affecting the NICE platform appear to be resolved at this time.
BluIP continues to monitor the platform for stability in coordination with NICE engineering and support team.
Status: Resolved – Monitoring Impact: No current impact observed
A Root Cause Analysis (RCA) will be provided upon request once this incident is fully closed from NICE engineering.
Thank you for your patience in this matter.
Feb 10, 2026 - 15:28 PST
Investigating - BluIP has received reports of users experiencing intermittent login failures and increased latency when accessing the NICE platform.
We have engaged NICE support, and their engineering teams are actively investigating and working toward resolution.
At this time, the issue isolated to the NICE platform. BluIP core voice services remain operational.
Status: Investigating Impact: Login access issues and performance degradation for some users Vendor Engagement: NICE engineering actively working the issue
Further updates will be provided as additional information becomes available.
Feb 10, 2026 - 14:03 PST
Peering
Operational
Voice - Inbound
Operational
Voice - Outbound
Operational
Voice Inbound - Toll Free
Operational
myPortal
Operational
Master Access
Operational
Orion (Billing)
Operational
Call Recording
Operational
Virtual Fax
Operational
Endpoint Registration
Operational
Jazzware
Operational
Los Angeles
Operational
Chicago
Operational
External ISP Carriers (Non-BluIP)
Operational
Unity
Operational
Loki
Operational
E911 Services
Operational
bluip.io
Operational
XSI Integrations
Operational
Underlying Infrastructure
Operational
AI Platform
Operational
Frontend IVR / AI API Platform
Operational
AI Engines
Operational
OCOM
Operational
AIVA
Operational
WebRTC Portal Login
Operational
WebRTC Voice Services
Operational
Ticketing System
Operational
Reporting
Operational
Voice AI
Operational
Fulfillment
Operational
SMS
Operational
Studio
Operational
Call Center
Operational
CC Reporting
Operational
Call Center Client
Operational
Underlying Carrier [Voice Services]
Operational
Voicemail
Operational
SBC (Session Border Controller)
Operational
Microsoft Teams Calling
Operational
Analytics and Reporting
Operational
Webex
Operational
DMS
Operational
NICE CXone
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 10, 2026
Unresolved incident: Incident Notification – NICE Contact Center Platform.
Resolved -
This incident has been resolved and formally closed. All services are operating normally. An RCA will be provided upon request following completion of the review and validation process.
Jan 28, 22:58 PST
Monitoring -
AIVA and Studio services have recovered and are operating normally at this time. We are continuing to monitor platform health and confirm stability across all regions and supporting components.
Status: Service Restored / Monitoring Current State: Normal operation confirmed
A Root Cause Analysis (RCA) will be released following completion of the investigation, validation of findings, and receipt of any outstanding supporting details.
Thank you for your patience in this matter. If you continue to experience any issues, please open a ticket with BluIP Support at support@bluip.com.
Jan 28, 11:53 PST
Investigating -
BluIP is investigating reports of service disruption affecting the AIVA and Studio platforms.
Some users may experience issues with Studio-driven automation and AIVA-powered interactions.
Status: Investigating Affected Services: AIVA, Studio
Potentially Impacted Features:
- Agent and workflow execution - Call routing automations - Voice and chat interactions driven by AIVA - Backend automation triggers - Third-party integrations initiated by Studio workflows
Our engineering team is actively working to identify the root cause. Additional updates will be provided as more information becomes available.
Jan 28, 09:39 PST
Completed -
The scheduled maintenance has been completed.
Jan 27, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:00 PST
Scheduled -
On Monday 1/26/2026 BluIP will be performing maintenance on OCOM (Sniffer/Palladion) beginning at 8:00PM PT. We will applying standard upgrades & patches. During the time of maintenance, the Sniffer portal at https://lax-sniffer1.bluip.com/ will be unavailable for approximately 3-4 hours.
*****This maintenance WILL NOT affect any other BluIP portal or voice services*****
If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Jan 26, 08:38 PST