Investigating - Subject: Service Notice: Jazzware Hospitality Portal – Guest Name Display Issue
Status: Investigating (vendor)
Affected Service: Jazzware – Guest Name Display
Impact: Guest names may not display or update as expected.
BluIP Services: Call processing and other BluIP services unaffected.
Good evening,
We have been made aware of an issue affecting guest name processing on the Jazzware platform. Guest names may not display or update as expected, which may include guest check-in records as well as name updates to room phones.
Jazzware and their team is actively investigating. A cause has not yet been identified. Based on Jazzware's assessment, processing is expected to return to normal overnight, with full resolution anticipated by tomorrow morning.
BluIP Call processing and core telephony services remain unaffected; the impact is limited to guest name display.
We are monitoring the situation and will share updates from Jazzware as they become available. We appreciate your patience.
The BluIP Team
Oct 06, 2026 - 20:29 PDT
Status: Investigating (vendor)
Affected Service: Jazzware – Guest Name Display
Impact: Guest names may not display or update as expected.
BluIP Services: Call processing and other BluIP services unaffected.
Good evening,
We have been made aware of an issue affecting guest name processing on the Jazzware platform. Guest names may not display or update as expected, which may include guest check-in records as well as name updates to room phones.
Jazzware and their team is actively investigating. A cause has not yet been identified. Based on Jazzware's assessment, processing is expected to return to normal overnight, with full resolution anticipated by tomorrow morning.
BluIP Call processing and core telephony services remain unaffected; the impact is limited to guest name display.
We are monitoring the situation and will share updates from Jazzware as they become available. We appreciate your patience.
The BluIP Team
Oct 06, 2026 - 20:29 PDT
Peering
Operational
Voice - Inbound
Operational
Voice - Outbound
Operational
Voice Inbound - Toll Free
Operational
myPortal
Operational
Master Access
Operational
Orion (Billing)
Operational
Call Recording
Operational
Virtual Fax
Operational
Endpoint Registration
Operational
Jazzware
Degraded Performance
Los Angeles
Degraded Performance
Chicago
Degraded Performance
External ISP Carriers (Non-BluIP)
Operational
Unity
Operational
Loki
Operational
E911 Services
Operational
bluip.io
Operational
XSI Integrations
Operational
Underlying Infrastructure
Operational
AI Platform
Operational
Frontend IVR / AI API Platform
Operational
AI Engines
Operational
OCOM
Operational
AIVA
Operational
WebRTC Portal Login
Operational
WebRTC Voice Services
Operational
Ticketing System
Operational
Reporting
Operational
Voice AI
Operational
Fulfillment
Operational
SMS
Operational
Studio
Operational
Call Center
Operational
CC Reporting
Operational
Call Center Client
Operational
Call Control
Operational
Underlying Carrier [Voice Services]
Operational
Voicemail
Operational
SBC (Session Border Controller)
Operational
Microsoft Teams Calling
Operational
Analytics and Reporting
Operational
Webex
Operational
DMS
Operational
NICE CXone
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.