Monitoring - Status: Monitoring
Affected Service: Jazzware – Guest Name Display
BluIP Services: Call processing not affected
Jazzware has advised that the guest name display issue is resolved. Any delay in name synchronization should now be caught up, and names should display and update as expected.
BluIP will continue to monitor to confirm the full resolution. RFO information remains available upon request once received from Jazzware.
If you continue to see any guest name display issues, please open a ticket with BluIP Support.
Thank you for your patience throughout this incident.
The BluIP Team
Oct 07, 2026 - 21:28 PDT
Affected Service: Jazzware – Guest Name Display
BluIP Services: Call processing not affected
Jazzware has advised that the guest name display issue is resolved. Any delay in name synchronization should now be caught up, and names should display and update as expected.
BluIP will continue to monitor to confirm the full resolution. RFO information remains available upon request once received from Jazzware.
If you continue to see any guest name display issues, please open a ticket with BluIP Support.
Thank you for your patience throughout this incident.
The BluIP Team
Oct 07, 2026 - 21:28 PDT
Update - Status: Escalated – No ETA
Affected Service: Jazzware – Guest Name Display
Impact: Guest names may not display or update as expected
BluIP Services: Call processing and BluIP services not affected
Update on the guest name display issue on the Jazzware platform: the issue remains ongoing and has been escalated with Jazzware. Their team continues to investigate, and there is currently no ETA for resolution.
Call processing and core telephony services remain unaffected; the impact is limited to guest name display.
We will continue to monitor and share updates from Jazzware as they become available. We appreciate your patience.
The BluIP Team
Oct 07, 2026 - 14:46 PDT
Affected Service: Jazzware – Guest Name Display
Impact: Guest names may not display or update as expected
BluIP Services: Call processing and BluIP services not affected
Update on the guest name display issue on the Jazzware platform: the issue remains ongoing and has been escalated with Jazzware. Their team continues to investigate, and there is currently no ETA for resolution.
Call processing and core telephony services remain unaffected; the impact is limited to guest name display.
We will continue to monitor and share updates from Jazzware as they become available. We appreciate your patience.
The BluIP Team
Oct 07, 2026 - 14:46 PDT
Investigating - Subject: Service Notice: Jazzware Hospitality Portal – Guest Name Display Issue
Status: Investigating (vendor)
Affected Service: Jazzware – Guest Name Display
Impact: Guest names may not display or update as expected.
BluIP Services: Call processing and other BluIP services unaffected.
Good evening,
We have been made aware of an issue affecting guest name processing on the Jazzware platform. Guest names may not display or update as expected, which may include guest check-in records as well as name updates to room phones.
Jazzware and their team is actively investigating. A cause has not yet been identified. Based on Jazzware's assessment, processing is expected to return to normal overnight, with full resolution anticipated by tomorrow morning.
BluIP Call processing and core telephony services remain unaffected; the impact is limited to guest name display.
We are monitoring the situation and will share updates from Jazzware as they become available. We appreciate your patience.
The BluIP Team
Oct 06, 2026 - 20:29 PDT
Status: Investigating (vendor)
Affected Service: Jazzware – Guest Name Display
Impact: Guest names may not display or update as expected.
BluIP Services: Call processing and other BluIP services unaffected.
Good evening,
We have been made aware of an issue affecting guest name processing on the Jazzware platform. Guest names may not display or update as expected, which may include guest check-in records as well as name updates to room phones.
Jazzware and their team is actively investigating. A cause has not yet been identified. Based on Jazzware's assessment, processing is expected to return to normal overnight, with full resolution anticipated by tomorrow morning.
BluIP Call processing and core telephony services remain unaffected; the impact is limited to guest name display.
We are monitoring the situation and will share updates from Jazzware as they become available. We appreciate your patience.
The BluIP Team
Oct 06, 2026 - 20:29 PDT
Peering
Operational
Voice - Inbound
Operational
Voice - Outbound
Operational
Voice Inbound - Toll Free
Operational
myPortal
Operational
Master Access
Operational
Orion (Billing)
Operational
Call Recording
Operational
Virtual Fax
Operational
Endpoint Registration
Operational
Jazzware
Operational
Los Angeles
Operational
Chicago
Operational
External ISP Carriers (Non-BluIP)
Operational
Unity
Operational
Loki
Operational
E911 Services
Operational
bluip.io
Operational
XSI Integrations
Operational
Underlying Infrastructure
Operational
AI Platform
Operational
Frontend IVR / AI API Platform
Operational
AI Engines
Operational
OCOM
Operational
AIVA
Operational
WebRTC Portal Login
Operational
WebRTC Voice Services
Operational
Ticketing System
Operational
Reporting
Operational
Voice AI
Operational
Fulfillment
Operational
SMS
Operational
Studio
Operational
Call Center
Operational
CC Reporting
Operational
Call Center Client
Operational
Call Control
Operational
Underlying Carrier [Voice Services]
Operational
Voicemail
Operational
SBC (Session Border Controller)
Operational
Microsoft Teams Calling
Operational
Analytics and Reporting
Operational
Webex
Operational
DMS
Operational
NICE CXone
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
BluIP Scheduled Maintenance — AIVA Connect Console Oct 20, 2026 22:00-23:00 PDT
BluIP will perform a scheduled upgrade to the Production AIVA Connect Console. This release improves sign-in reliability, queue metric accuracy, and the dialing experience, along with backend bug fixes and stability improvements.
MAINTENANCE WINDOW
Date: Tuesday, October 20, 2026
Time: 10:00 PM PDT (05:00 UTC, October 21)
Duration: 1 hour
Impact: None expected. Users logged into the Console will remain connected and can continue working.
Action Required: None. The updated Console will be available at your next login after the window closes.
INCLUDED IN THIS UPDATE
Smoother sign-in: Resolves an issue where users could be unexpectedly signed out and unable to log back in after a session ended.
Accurate queue metrics (Preview dashboard): The "longest wait" timer now stops correctly once a caller leaves the queue, so the dashboard reflects real-time data.
Clearer dialing experience: The Console now displays the user's name when dialing a number.
General: Additional backend bug fixes, performance, and stability improvements.
IF YOU EXPERIENCE ISSUES AFTER THE MAINTENANCE WINDOW
Browsers may retain cached files from the previous Console version, which can cause display or loading issues. If you notice missing elements, styling problems, or pages that fail to load:
Log out of the Console and close all browser tabs and windows.
Clear your browser cache and cookies for aivaconnect.ai.
Relaunch the browser and log in at https://console.aivaconnect.ai
If the issue persists, try a private/incognito window or an alternate browser to confirm.
If problems continue after these steps, contact BluIP Support at support@bluip.com with your username, browser and version, and a screenshot of the issue.
The BluIP Team
Posted on Oct 07, 2026 - 15:59 PDT
MAINTENANCE WINDOW
Date: Tuesday, October 20, 2026
Time: 10:00 PM PDT (05:00 UTC, October 21)
Duration: 1 hour
Impact: None expected. Users logged into the Console will remain connected and can continue working.
Action Required: None. The updated Console will be available at your next login after the window closes.
INCLUDED IN THIS UPDATE
Smoother sign-in: Resolves an issue where users could be unexpectedly signed out and unable to log back in after a session ended.
Accurate queue metrics (Preview dashboard): The "longest wait" timer now stops correctly once a caller leaves the queue, so the dashboard reflects real-time data.
Clearer dialing experience: The Console now displays the user's name when dialing a number.
General: Additional backend bug fixes, performance, and stability improvements.
IF YOU EXPERIENCE ISSUES AFTER THE MAINTENANCE WINDOW
Browsers may retain cached files from the previous Console version, which can cause display or loading issues. If you notice missing elements, styling problems, or pages that fail to load:
Log out of the Console and close all browser tabs and windows.
Clear your browser cache and cookies for aivaconnect.ai.
Relaunch the browser and log in at https://console.aivaconnect.ai
If the issue persists, try a private/incognito window or an alternate browser to confirm.
If problems continue after these steps, contact BluIP Support at support@bluip.com with your username, browser and version, and a screenshot of the issue.
The BluIP Team
Posted on Oct 07, 2026 - 15:59 PDT