Resolved -
This incident has been resolved and formally closed. All services are operating normally. An RCA will be provided upon request following completion of the review and validation process.
Jan 28, 22:58 PST
Monitoring -
AIVA and Studio services have recovered and are operating normally at this time. We are continuing to monitor platform health and confirm stability across all regions and supporting components.
Status: Service Restored / Monitoring Current State: Normal operation confirmed
A Root Cause Analysis (RCA) will be released following completion of the investigation, validation of findings, and receipt of any outstanding supporting details.
Thank you for your patience in this matter. If you continue to experience any issues, please open a ticket with BluIP Support at support@bluip.com.
Jan 28, 11:53 PST
Investigating -
BluIP is investigating reports of service disruption affecting the AIVA and Studio platforms.
Some users may experience issues with Studio-driven automation and AIVA-powered interactions.
Status: Investigating Affected Services: AIVA, Studio
Potentially Impacted Features:
- Agent and workflow execution - Call routing automations - Voice and chat interactions driven by AIVA - Backend automation triggers - Third-party integrations initiated by Studio workflows
Our engineering team is actively working to identify the root cause. Additional updates will be provided as more information becomes available.
Jan 28, 09:39 PST
Completed -
The scheduled maintenance has been completed.
Jan 27, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:00 PST
Scheduled -
On Monday 1/26/2026 BluIP will be performing maintenance on OCOM (Sniffer/Palladion) beginning at 8:00PM PT. We will applying standard upgrades & patches. During the time of maintenance, the Sniffer portal at https://lax-sniffer1.bluip.com/ will be unavailable for approximately 3-4 hours.
*****This maintenance WILL NOT affect any other BluIP portal or voice services*****
If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Jan 26, 08:38 PST