All Systems Operational

Uptime over the past 90 days. View historical uptime.
Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
Voice Inbound - Toll Free Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazzware Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Unity Operational
Loki Operational
E911 Services Operational
bluip.io Operational
XSI Integrations Operational
Underlying Infrastructure Operational
AI Platform Operational
Frontend IVR / AI API Platform Operational
AI Engines Operational
OCOM Operational
AIVA Operational
WebRTC Portal Login Operational
WebRTC Voice Services Operational
Ticketing System Operational
Reporting Operational
Voice AI Operational
Fulfillment Operational
SMS Operational
Studio Operational
Call Center Operational
CC Reporting Operational
Call Center Client Operational
Call Control Operational
Underlying Carrier [Voice Services] Operational
Voicemail Operational
SBC (Session Border Controller) Operational
Microsoft Teams Calling Operational
Analytics and Reporting Operational
Webex Operational
DMS Operational
NICE CXone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Vendor Service Incident — NiCE CXone Platform
Resolved - Vendor Service Incident — NiCE CXone Mpower Platform

Status: Resolved
Severity: Degradation on NiCE CXone platform (call routing delays)
Started: Sep 3, 2026 · 21:36 UTC (2:36 PM PT)
Resolved: [time] UTC ([time] PT)
Vendor Incident ID: NiCE CXone #02874676

Summary
NiCE CXone identified and resolved an issue on its CXone Mpower Platform that affected interaction routing, which had prevented some contacts from reaching available agents. Routing performance has recovered and interactions are processing successfully. This was isolated to the NiCE CXone environment; BluIP's network, voice, and SIP services remained fully operational and were not impacted throughout the event.

Impact (NiCE CXone platform only)
During the event, some contacts on affected CXone instances were unable to reach available agents due to interaction routing delays. Routing has since recovered. No impact to BluIP-provided services.
Sep 4, 07:34 PDT
Identified - Status: Recovering — vendor validating full recovery
Severity: Degradation on NiCE CXone platform (call routing delays)
Started: Sep 3, 2026 · 21:36 UTC (2:36 PM PT)
Vendor Incident ID: NiCE CXone #02874676

Summary
NiCE CXone identified an issue on its CXone Mpower Platform affecting interaction routing, which prevented some contacts from reaching available agents. Routing performance is improving and new interactions are increasingly processing successfully. NiCE is continuing to validate full recovery and monitor previously delayed interactions. This is isolated to the NiCE CXone environment; BluIP's network, voice, and SIP services remain fully operational and are not impacted. BluIP is monitoring the NiCE status feed and will relay updates as they are published.

Impact (NiCE CXone platform only)
Some contacts on affected CXone instances were unable to reach available agents due to interaction routing delays. Routing is recovering. No impact to BluIP-provided services.
Sep 3, 15:59 PDT
Investigating - Vendor Service Incident — NiCE CXone Mpower Platform

Status: Monitoring — vendor investigating
Severity: Degradation on NiCE CXone platform (possible call routing delays)
Started: Sep 3, 2026 · 21:36 UTC (2:36 PM PT)
Vendor Incident ID: NiCE CXone #02874676

Summary
NiCE CXone has detected a service disruption on its CXone Mpower Platform that may affect call routing for contact center traffic on that platform. NiCE has classified the incident as Detected and is actively investigating. This is isolated to the NiCE CXone environment; BluIP's network, voice, and SIP services remain fully operational and are not impacted. BluIP is monitoring the NiCE status feed and will relay updates as they are published.

Impact (NiCE CXone platform only)
Contacts on affected CXone instances may experience delays being routed to agents. No impact to BluIP-provided services.

We will update you as more information becomes available from NICE.
Sep 3, 15:20 PDT

Sep 3, 2026

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

AIVA Connect Console — Scheduled Maintenance Notice: Transcript Display
Completed - The scheduled maintenance has been completed.
Aug 27, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 22:00 PDT
Scheduled - Notice Date: August 27, 2026
Maintenance Window: August 27, 2026 · 10:00 PM – 11:00 PM PT (1 hour)
Product: AIVA Connect Console

As part of scheduled maintenance, a bug fix addressing transcript display in the AIVA Connect Console will be deployed during the window above. This fix resolves an issue affecting the display of call transcript data so that transcripts render consistently within the console, including the AI conversation transcript available to agents following a handoff from AIVA to a live agent.

What's included:

- Fixes an issue affecting the reliability of call transcript display in the console.
- Restores display of the full AI conversation transcript for agents after an AIVA-to-agent handoff.

Expected impact: None. No service disruption is anticipated during this window, and no customer action is required.

Questions? Contact support@bluip.com with any questions or concerns.
Aug 27, 13:48 PDT
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