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Sep 20, 2026

Incident Report — BluIP Call Reporting Analytics
Resolved - Summary
BluIP identified and resolved an issue affecting user authentication to the Call Reporting Analytics platform. During the incident, some users were unable to log in or experienced errors when accessing the portal. Login functionality has been fully restored and the platform is operating normally.

Impact

Some users were unable to log in to the Call Reporting Analytics portal for the duration of the incident.
Not all users were affected.
Voice services, call routing, and call center operations were not affected at any point.

Data Integrity
Report data collection remained fully operational throughout the incident. All call and call center statistics for the affected period were captured and stored. Reporting is complete with no gaps.

Root Cause
The issue was isolated to the platform's authentication layer.

Resolution
BluIP engineering corrected the authentication fault and validated login across affected accounts. The platform is confirmed stable. If you continue to have any issues please contact support@bluip.com.
Sep 20, 11:05 PDT
Identified - Incident: Login issues affecting the BluIP Call Reporting Analytics platform
URL: https://analytics.bluip.com
Status: Identified / Under Remediation
Date: September 18, 2026
Severity: Moderate — access impact only; no data loss

Summary
BluIP has identified an issue affecting user authentication to the Call Reporting Analytics platform. Some users may be unable to log in or may experience delays or errors when attempting to access the portal.

Impact
- Some users are unable to log in to the Call Reporting Analytics portal.
- Not all users are affected; successful logins are being observed.
- Voice services, call routing, and call center operations are not affected.

Data Integrity
Report data collection is fully operational. All call and call center statistics continue to be captured and stored during this incident. Once access is restored, reporting will be complete with no gaps for the affected period.

Current Actions
BluIP engineering has isolated the issue to the platform's authentication layer and is actively working on remediation. The issue is contained to login and does not extend to the reporting data pipeline.
Sep 18, 12:59 PDT

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

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