Monitoring - Incident Update – Jazzware IVR / Maid Status
Earlier this morning, we identified an issue affecting Jazzware IVR and maid-status updates beginning at approximately 7:30 AM. This resulted in intermittent failures in IVR call handling and delayed or missing maid-status notifications for some properties.
Jazzware confirmed the issue was related to a system failover event during scheduled maintenance. The standby system did not have the expected configuration, which caused the interruption in processing. Once identified, the system was restored to the primary instance and services returned to normal at approximately 7:53 AM.
Current Status: All services are now operational and stable. We are continuing to actively monitor system performance in coordination with Jazzware to ensure no further impact.
If you are still experiencing any issues, please contact BluIP Support so we can review right away. Thank you for your patience in this matter.
Nov 06, 2025 - 10:35 PST
Investigating - Status: Investigating Start Time: 11/6/25 Approximately 7:45AM Impacted Service: Jazzware Integration and Data Synchronization
Description: We are currently investigating reports of a service interruption impacting Jazzware integrations. Users may experience delayed or missing data updates between connected systems, including guest name and housekeeping synchronization.
Our Engineering team is actively working with Jazzware support to determine the root cause and restore full functionality.
Impact:
Delays in data synchronization between hotel PMS and connected applications.
Some users may see outdated information within their dashboards or interfaces.
Next Steps:
We are coordinating with Jazzware to validate system health and ensure data consistency once service is restored.
Additional updates will be provided as soon as new information becomes available.
Customer Action: No action is required at this time.
Nov 06, 2025 - 08:15 PST
Peering
Operational
Voice - Inbound
Operational
Voice - Outbound
Operational
myPortal
Operational
Master Access
Operational
Orion (Billing)
Operational
Online Support
Operational
Call Recording
Operational
Virtual Fax
Operational
Endpoint Registration
Operational
Jazz Fusion
Operational
Los Angeles
Operational
Chicago
Operational
External ISP Carriers (Non-BluIP)
Operational
Voice Inbound - Toll Free
Operational
90 days ago
100.0
% uptime
Today
Unity
?
Operational
90 days ago
100.0
% uptime
Today
UC-One
?
Operational
90 days ago
100.0
% uptime
Today
Loki
?
Operational
90 days ago
100.0
% uptime
Today
E911 Services
Operational
90 days ago
100.0
% uptime
Today
bluip.io
Operational
90 days ago
100.0
% uptime
Today
XSI Integrations
Operational
90 days ago
100.0
% uptime
Today
Underlying Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
AI Platform
Operational
90 days ago
100.0
% uptime
Today
Frontend IVR / AI API Platform
?
Operational
90 days ago
100.0
% uptime
Today
AI Engines
?
Operational
90 days ago
100.0
% uptime
Today
Palladion/Sniffer
?
Operational
90 days ago
100.0
% uptime
Today
AIVA
Operational
90 days ago
100.0
% uptime
Today
WebRTC Portal Login
Operational
90 days ago
100.0
% uptime
Today
WebRTC Voice Services
Operational
90 days ago
100.0
% uptime
Today
Ticketing System
Operational
90 days ago
100.0
% uptime
Today
Reporting
?
Operational
Voice AI
Operational
90 days ago
100.0
% uptime
Today
Fulfillment
Operational
90 days ago
100.0
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
QoS Tool
?
Operational
90 days ago
100.0
% uptime
Today
Call Center
Operational
90 days ago
100.0
% uptime
Today
CC Reporting
Operational
90 days ago
100.0
% uptime
Today
Call Center Client
Operational
90 days ago
100.0
% uptime
Today
Underlying Carrier
Operational
90 days ago
100.0
% uptime
Today
Voicemail
?
Operational
90 days ago
100.0
% uptime
Today
SBC (Session Border Controller)
Operational
90 days ago
100.0
% uptime
Today
Microsoft Teams Calling
Operational
90 days ago
100.0
% uptime
Today
Akixi
?
Operational
90 days ago
100.0
% uptime
Today
Webex
?
Operational
90 days ago
100.0
% uptime
Today
DMS
?
Operational
90 days ago
100.0
% uptime
Today
NICE CXone
Operational
90 days ago
100.0
% uptime
Today
Dialer V3
Operational
90 days ago
100.0
% uptime
Today
Dialer V5
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Nov 8, 2025
No incidents reported today.
Nov 7, 2025
No incidents reported.
Nov 6, 2025
Unresolved incident: Incident Notification – Jazzware Service Interruption.
Completed -
The scheduled maintenance has been completed.
Nov 5, 01:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 PST
Scheduled -
Scheduled Maintenance Notification
BluIP will be performing scheduled maintenance with core routing and carrier infrastructure for an Inbound DID underlying carrier (ULC). This maintenance will affect only a small subset of customers.
Maintenance Window: Date: November 4th, 2025 Time: 10:00 PM – 01:00 AM PST (Duration: 3 hours)
Impact: Some customers may experience brief, intermittent interruptions to inbound call delivery during the maintenance window. Outbound calls and all other services are expected to remain fully operational.
Reason: Proactive maintenance to optimize core routing and carrier systems for continued reliability and performance.
Our Engineering Team will be actively monitoring throughout the maintenance period to minimize impact and verify service stability upon completion.
If you have any questions or concerns, please contact BluIP Support at support@bluip.com . Thank you for your understanding as we continue to enhance the reliability of our network.
Oct 28, 11:05 PDT
Resolved -
Microsoft Azure has resolved the Front Door DNS issue, and we are no longer observing any service-affecting impact to the AIVA Console or related services.
All systems remain fully operational and stable, including any components that were temporarily redirected during mitigation.
We will continue standard monitoring, but no further disruption is expected. This incident is now closed, and an official RCA will be distributed upon request.
For any questions, please contact BluIP Support at support@bluip.com.
Thank you for your patience and understanding during this event.
Oct 30, 09:37 PDT
Monitoring -
Service to the AIVA Console has been restored following remediation of the Microsoft Azure Front Door DNS issue that impacted connectivity earlier today.
All systems are now fully normalized, including any temporary service redirections implemented during mitigation.
Our engineering team continues to monitor system performance to confirm sustained stability across all AIVA services.
At this time, all services are operational, and no further impact is expected. A final confirmation will be provided once Microsoft reports full resolution on the Azure platform.
Thank you for your patience and understanding during this event.
Oct 29, 18:20 PDT
Update -
Our investigation has determined that the AIVA Console disruption is related to an ongoing Microsoft Azure Front Door DNS issue, which is impacting connectivity to services hosted within Azure.
To mitigate the impact, our engineering team is in the process of redirecting AIVA services away from Azure Front Door while Microsoft works to resolve the underlying DNS fault.
Users who continue to experience access issues can try connecting via the alternate link below:
We are actively monitoring system performance and will provide updates as more information becomes available or when Microsoft confirms full restoration.
Oct 29, 10:33 PDT
Identified -
We have confirmed that the AIVA Console service interruption is the result of a widespread Microsoft Azure outage related to DNS resolution failures. This issue is impacting multiple Azure-hosted services globally, including components supporting the AIVA platform.
Users experiencing issues can try the alternate access link below:
Please note that this alternate link may also experience degraded performance or become unavailable depending on the extent of the Azure DNS disruption.
Our engineering team continues to monitor Microsoft’s progress and will provide additional updates as service restoration efforts continue.
Oct 29, 10:03 PDT
Investigating -
Time Detected: Approximately 9:05AM Status: Investigating
We are currently receiving reports of AIVA Console being unavailable or unresponsive. Preliminary assessment indicates that this disruption is likely related to a broader service interruption affecting Microsoft Azure Cloud. Our engineering team is monitoring the situation closely and working to confirm the full scope of impact.
If you are currently experiencing issues, you may try accessing AIVA through the following link:
Please note that this link may also be affected depending on the severity and duration of the Azure outage, and availability cannot be guaranteed.
We will continue to provide updates as more information becomes available or once Azure confirms full service restoration. Thank you for your patience in this matter.
Oct 29, 09:26 PDT
Completed -
The scheduled maintenance has been completed.
Oct 29, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 PDT
Scheduled -
On Wednesday 10/29/2025 BluIP will be performing maintenance on OCOM (Sniffer/Palladion) beginning at 8:00PM PT. We will applying standard updates & patches. During the time of maintenance, the Sniffer portal at https://lax-sniffer1.bluip.com/ may be unavailable for 1-2 hours.
*****This maintenance WILL NOT affect any other BluIP portal or voice services*****
If you have any questions or concerns regarding this maintenance, please feel free to open a ticket with our BluIP network support team at support@bluip.com.
Oct 27, 16:11 PDT