Jazzware will perform planned upgrades to its core platform clusters across two maintenance windows. These upgrades target underlying infrastructure and service-layer components to improve performance, stability, and scalability.
Maintenance Windows:
Wednesday, May 6, 2026 — 10:00 PM PT, approximately 2 hours Wednesday, May 20, 2026 — 10:00 PM PT, approximately 2 hours
Impact:
Jazzware services will be fully unavailable for the duration of each window. Impact is limited to Jazzware and any services that depend on it — systems and automations that do not rely on Jazzware will continue to operate normally.
The following Jazzware-dependent services will be affected:
Jazzware Portal: Administrative and operational portal access will be down, removing visibility into guest services, room status, and system activity.
Jazzware Wake-Up Calls: Automated scheduling and delivery through Jazzware will not process. Any requests set to fire during the window will not execute.
Housekeeping / Maid Status (via Jazzware): Room status updates and housekeeping synchronization that flow through Jazzware will be unavailable.
PMS Integrations with Jazzware: Communication between Jazzware and the Property Management System will be interrupted, affecting guest data sync, service requests, and room-related updates that traverse Jazzware.
Guest Service Automation (Jazzware workflows): Automated Jazzware workflows tied to guest requests (service orders, internal task routing) will be paused. Non-Jazzware automations are unaffected.
IVR and Voice Automation dependent on Jazzware: Any IVR or voice services that integrate with Jazzware may be unavailable. IVR flows that do not touch Jazzware will continue to function.
Changes or transactions queued during the window will process and propagate once services are restored. Normal operation is expected to resume immediately after each window closes.
For questions surrounding this maintenance, please contact BluIP Support at support@bluip.com. Posted on
Apr 24, 2026 - 13:36 PDT
Jazzware will perform planned upgrades to its core platform clusters across two maintenance windows. These upgrades target underlying infrastructure and service-layer components to improve performance, stability, and scalability.
Maintenance Windows:
Wednesday, May 6, 2026 — 10:00 PM PT, approximately 2 hours Wednesday, May 20, 2026 — 10:00 PM PT, approximately 2 hours
Impact:
Jazzware services will be fully unavailable for the duration of each window. Impact is limited to Jazzware and any services that depend on it — systems and automations that do not rely on Jazzware will continue to operate normally.
The following Jazzware-dependent services will be affected:
Jazzware Portal: Administrative and operational portal access will be down, removing visibility into guest services, room status, and system activity.
Jazzware Wake-Up Calls: Automated scheduling and delivery through Jazzware will not process. Any requests set to fire during the window will not execute.
Housekeeping / Maid Status (via Jazzware): Room status updates and housekeeping synchronization that flow through Jazzware will be unavailable.
PMS Integrations with Jazzware: Communication between Jazzware and the Property Management System will be interrupted, affecting guest data sync, service requests, and room-related updates that traverse Jazzware.
Guest Service Automation (Jazzware workflows): Automated Jazzware workflows tied to guest requests (service orders, internal task routing) will be paused. Non-Jazzware automations are unaffected.
IVR and Voice Automation dependent on Jazzware: Any IVR or voice services that integrate with Jazzware may be unavailable. IVR flows that do not touch Jazzware will continue to function.
Changes or transactions queued during the window will process and propagate once services are restored. Normal operation is expected to resume immediately after each window closes.
For questions surrounding this maintenance, please contact BluIP Support at support@bluip.com. Posted on
Apr 24, 2026 - 13:37 PDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 02:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:01 PDT
Scheduled -
BluIP will be performing scheduled software upgrades to ancillary core infrastructure components. These updates are part of our ongoing efforts to maintain platform reliability, optimize performance, and support long-term service stability.
Maintenance Schedule Date: April 22nd, 2026 Time: 10:00 PM PST Duration: 4 hour (s)
Impact: Due to the redundancy measures implemented across the BluIP platform, no service interruption is anticipated during this maintenance window and all services are expected to remain available. In the unlikely event that a user session is affected, users may be required to re-establish active calling sessions or log back in to the applicable portal or application.
For any questions or concerns, please contact BluIP Support at support@bluip.com
Apr 8, 22:53 PDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 PDT
Scheduled -
BluIP will be conducting scheduled maintenance to implement upgrades within our core security infrastructure. These enhancements are part of our ongoing efforts to strengthen the security posture, resilience, and long-term stability of the BluIP platform.
Service Impact: No service disruption is anticipated due to the redundancy and high-availability architecture deployed across the BluIP environment. However, during the maintenance window, brief and intermittent periods may occur where access to certain BluIP infrastructure resources or administrative interfaces may be temporarily unreachable while traffic transitions between redundant systems.
Voice services and call processing will not be affected by these security updates, and all other customer-facing services are expected to remain fully operational throughout the maintenance window.
The Engineering Team will actively monitor all systems throughout the maintenance window to ensure continued operational stability.
For any questions or concerns, please contact BluIP Support at support@bluip.com
Apr 6, 11:48 PDT
BluIP will be conducting scheduled maintenance to implement upgrades within our core security infrastructure. These enhancements are part of our ongoing efforts to strengthen the security posture, resilience, and long-term stability of the BluIP platform.
Service Impact: No service disruption is anticipated due to the redundancy and high-availability architecture deployed across the BluIP environment. However, during the maintenance window, brief and intermittent periods may occur where access to certain BluIP infrastructure resources or administrative interfaces may be temporarily unreachable while traffic transitions between redundant systems.
Voice services and call processing will not be affected by these security updates, and all other customer-facing services are expected to remain fully operational throughout the maintenance window.
The Engineering Team will actively monitor all systems throughout the maintenance window to ensure continued operational stability.
For any questions or concerns, please contact BluIP Support at support@bluip.comtenance Notification – Security Infrastructure Upgrade
Apr 6, 11:47 PDT