All Systems Operational
Peering
Operational
Voice - Inbound
Operational
Voice - Outbound
Operational
Voice Inbound - Toll Free
Operational
myPortal
Operational
Master Access
Operational
Orion (Billing)
Operational
Call Recording
Operational
Virtual Fax
Operational
Endpoint Registration
Operational
Jazzware
Operational
Los Angeles
Operational
Chicago
Operational
External ISP Carriers (Non-BluIP)
Operational
Unity
Operational
Loki
Operational
E911 Services
Operational
bluip.io
Operational
XSI Integrations
Operational
Underlying Infrastructure
Operational
AI Platform
Operational
Frontend IVR / AI API Platform
Operational
AI Engines
Operational
OCOM
Operational
AIVA
Operational
WebRTC Portal Login
Operational
WebRTC Voice Services
Operational
Ticketing System
Operational
Reporting
Operational
Voice AI
Operational
Fulfillment
Operational
SMS
Operational
Studio
Operational
Call Center
Operational
CC Reporting
Operational
Call Center Client
Operational
Call Control
Operational
Underlying Carrier [Voice Services]
Operational
Voicemail
Operational
SBC (Session Border Controller)
Operational
Microsoft Teams Calling
Operational
Analytics and Reporting
Operational
Webex
Operational
DMS
Operational
NICE CXone
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
BluIP Scheduled Maintenance Notification — Jazzware Platform Jul 30, 2026 22:00-22:30 PDT
**Scheduled Maintenance Notification — Jazzware Platform**
Jazzware will be performing scheduled maintenance to apply software patches and updates to the platform. These updates include improvements to stability, performance, and security, along with general enhancements to ensure continued reliable operation. This work is being carried out by the Jazzware vendor; BluIP will monitor the maintenance window and confirm service restoration.
**Maintenance Window:** Thursday, July 30, 2026 · 10:00 PM – 10:30 PM PT
No action is required on your end.
**What may be temporarily affected:**
During the maintenance window, users may experience brief interruptions to the following while patches are applied and services restart:
- Access to the Jazzware web portal and dashboards
- In-progress sessions, which may drop and require re-login
- Real-time features and live data updates
- Notifications, alerts, and scheduled/automated tasks that would otherwise fire during the window
This maintenance will not affect call processing or any other services related to BluIP. Any interruptions are limited to the Jazzware platform and are expected to be intermittent and short-lived rather than spanning the full window. Sessions and services should resume normally once the update completes.
BluIP will monitor throughout and relay confirmation from the vendor once maintenance is complete and the platform is fully operational.
Posted on Jul 29, 2026 - 14:07 PDT
Jazzware will be performing scheduled maintenance to apply software patches and updates to the platform. These updates include improvements to stability, performance, and security, along with general enhancements to ensure continued reliable operation. This work is being carried out by the Jazzware vendor; BluIP will monitor the maintenance window and confirm service restoration.
**Maintenance Window:** Thursday, July 30, 2026 · 10:00 PM – 10:30 PM PT
No action is required on your end.
**What may be temporarily affected:**
During the maintenance window, users may experience brief interruptions to the following while patches are applied and services restart:
- Access to the Jazzware web portal and dashboards
- In-progress sessions, which may drop and require re-login
- Real-time features and live data updates
- Notifications, alerts, and scheduled/automated tasks that would otherwise fire during the window
This maintenance will not affect call processing or any other services related to BluIP. Any interruptions are limited to the Jazzware platform and are expected to be intermittent and short-lived rather than spanning the full window. Sessions and services should resume normally once the update completes.
BluIP will monitor throughout and relay confirmation from the vendor once maintenance is complete and the platform is fully operational.
Posted on Jul 29, 2026 - 14:07 PDT
BluIP Scheduled Maintenance: AIVA Connect Console Aug 3, 2026 22:00-23:00 PDT
BluIP will perform a scheduled upgrade to the Production AIVA Connect Console.
MAINTENANCE WINDOW
Date: Monday, August 3rd, 2026
Time: 10:00 PM PDT (05:00 UTC, July 24)
Duration: 1 hour
Impact: None expected. Users logged into the Console will remain connected and can continue working.
Action Required: None. The updated Console will be available at your next login after the window closes.
INCLUDED IN THIS UPDATE
- Performance and responsiveness improvements
- Stability and reliability fixes
- Feature updates based on customer feedback
- Updated UI components for improved navigation
IF YOU EXPERIENCE ISSUES AFTER THE MAINTENANCE WINDOW
Browsers may retain cached files from the previous Console version, which can cause display or loading issues. If you notice missing elements, styling problems, or pages that fail to load:
- Log out of the Console and close all browser tabs and windows.
- Clear your browser cache and cookies for aivaconnect.ai.
- Relaunch the browser and log in at https://console.aivaconnect.ai
- If the issue persists, try a private/incognito window or an alternate browser to confirm.
If problems continue after these steps, contact BluIP Support at support@bluip.com with your username, browser and version, and a screenshot of the issue.
IMPORTANT: USERS ON THE LEGACY CONSOLE URL
Some users are still accessing the AIVA Console through the legacy URL:
https://phone.aivaconnect.ai/api/Access?provider=BluIP - scheduled for deprecation
All users should transition to the current Production URL:
https://console.aivaconnect.ai — current and supported
No data or configuration changes are required. Begin logging in through the Production URL going forward, and update any bookmarks, quick links, desktop shortcuts, or automated workflows that reference the legacy URL.
Questions or assistance with the transition: support@bluip.com
Posted on Jul 29, 2026 - 20:45 PDT
MAINTENANCE WINDOW
Date: Monday, August 3rd, 2026
Time: 10:00 PM PDT (05:00 UTC, July 24)
Duration: 1 hour
Impact: None expected. Users logged into the Console will remain connected and can continue working.
Action Required: None. The updated Console will be available at your next login after the window closes.
INCLUDED IN THIS UPDATE
- Performance and responsiveness improvements
- Stability and reliability fixes
- Feature updates based on customer feedback
- Updated UI components for improved navigation
IF YOU EXPERIENCE ISSUES AFTER THE MAINTENANCE WINDOW
Browsers may retain cached files from the previous Console version, which can cause display or loading issues. If you notice missing elements, styling problems, or pages that fail to load:
- Log out of the Console and close all browser tabs and windows.
- Clear your browser cache and cookies for aivaconnect.ai.
- Relaunch the browser and log in at https://console.aivaconnect.ai
- If the issue persists, try a private/incognito window or an alternate browser to confirm.
If problems continue after these steps, contact BluIP Support at support@bluip.com with your username, browser and version, and a screenshot of the issue.
IMPORTANT: USERS ON THE LEGACY CONSOLE URL
Some users are still accessing the AIVA Console through the legacy URL:
https://phone.aivaconnect.ai/api/Access?provider=BluIP - scheduled for deprecation
All users should transition to the current Production URL:
https://console.aivaconnect.ai — current and supported
No data or configuration changes are required. Begin logging in through the Production URL going forward, and update any bookmarks, quick links, desktop shortcuts, or automated workflows that reference the legacy URL.
Questions or assistance with the transition: support@bluip.com
Posted on Jul 29, 2026 - 20:45 PDT