All Systems Operational

Uptime over the past 90 days. View historical uptime.
Peering Operational
Voice - Inbound Operational
Voice - Outbound Operational
Voice Inbound - Toll Free Operational
myPortal Operational
Master Access Operational
Orion (Billing) Operational
Call Recording Operational
Virtual Fax Operational
Endpoint Registration Operational
Jazzware Operational
Los Angeles Operational
Chicago Operational
External ISP Carriers (Non-BluIP) Operational
Unity Operational
Loki Operational
E911 Services Operational
bluip.io Operational
XSI Integrations Operational
Underlying Infrastructure Operational
AI Platform Operational
Frontend IVR / AI API Platform Operational
AI Engines Operational
OCOM Operational
AIVA Operational
WebRTC Portal Login Operational
WebRTC Voice Services Operational
Ticketing System Operational
Reporting Operational
Voice AI Operational
Fulfillment Operational
SMS Operational
Studio Operational
Call Center Operational
CC Reporting Operational
Call Center Client Operational
Call Control Operational
Underlying Carrier [Voice Services] Operational
Voicemail Operational
SBC (Session Border Controller) Operational
Microsoft Teams Calling Operational
Analytics and Reporting Operational
Webex Operational
DMS Operational
NICE CXone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

BluIP Scheduled Maintenance Notification – Security Infrastructure Upgrade Nov 3, 2026 22:00 - Nov 4, 2026 02:00 PST

BluIP will be performing scheduled maintenance to upgrade components of our core security infrastructure. This work is part of our ongoing effort to strengthen the security posture, resilience, and long-term stability of the BluIP platform.

Maintenance Window:
Start: Tuesday, 11/03/2026 at 10:00 PM PST
End: Wednesday, 11/04/2026 at approximately 2:00 AM PST
Duration: Approximately 4 hours

Service Impact:
No service disruption is anticipated due to the redundancy and high-availability architecture deployed across the BluIP environment. However, during the maintenance window, brief and intermittent periods may occur where access to certain BluIP infrastructure resources or administrative interfaces may be temporarily unreachable while traffic transitions between redundant systems.

Voice services and call processing will not be affected by these security updates, and all other customer-facing services are expected to remain fully operational throughout the maintenance window.

The BluIP Engineering Team will actively monitor all systems throughout the maintenance window to ensure continued operational stability.

For any questions or concerns, please contact BluIP Support at support@bluip.com
Posted on Oct 27, 2026 - 09:26 PDT

BluIP Scheduled Maintenance Notification – Security Infrastructure Upgrade Nov 4, 2026 22:00 - Nov 5, 2026 02:00 PST

BluIP will be performing scheduled maintenance to upgrade components of our core security infrastructure. This work is part of our ongoing effort to strengthen the security posture, resilience, and long-term stability of the BluIP platform.

Maintenance Window:
Start: Tuesday, 11/04/2026 at 10:00 PM PST
End: Wednesday, 11/05/2026 at approximately 2:00 AM PST
Duration: Approximately 4 hours

Service Impact:
No service disruption is anticipated due to the redundancy and high-availability architecture deployed across the BluIP environment. However, during the maintenance window, brief and intermittent periods may occur where access to certain BluIP infrastructure resources or administrative interfaces may be temporarily unreachable while traffic transitions between redundant systems.

Voice services and call processing will not be affected by these security updates, and all other customer-facing services are expected to remain fully operational throughout the maintenance window.

The BluIP Engineering Team will actively monitor all systems throughout the maintenance window to ensure continued operational stability.

For any questions or concerns, please contact BluIP Support at support@bluip.com
Posted on Oct 27, 2026 - 09:27 PDT

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Subject: Scheduled Priority Maintenance — AIVA Connect Console
Completed - The scheduled maintenance has been completed.
Oct 21, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 PDT
Scheduled - A brief maintenance window is scheduled for the AIVA Connect Console this evening to apply a software update.

Maintenance Window: Tonight, Wednesday, October 21, 2026, 10:00 PM PDT (estimated duration: 30 minutes)

What to expect: This update is not expected to be service affecting. Existing calls will not be impacted. Some users may receive a notification prompting them to refresh or restart the Console interface to complete the update. No other action is required on your part.

Details: This update addresses a minor issue affecting a specific call transfer scenario to improve overall stability and interface responsiveness.

We appreciate your patience and will confirm once the update is complete. If you have any questions or experience any issues following the maintenance, please contact BluIP Support.
Oct 21, 12:43 PDT

Oct 20, 2026

BluIP Scheduled Maintenance — AIVA Connect Console
Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 PDT
Scheduled - BluIP will perform a scheduled upgrade to the Production AIVA Connect Console. This release improves sign-in reliability, queue metric accuracy, and the dialing experience, along with backend bug fixes and stability improvements.

MAINTENANCE WINDOW

Date: Tuesday, October 20, 2026
Time: 10:00 PM PDT (05:00 UTC, October 21)
Duration: 1 hour
Impact: None expected. Users logged into the Console will remain connected and can continue working.
Action Required: None. The updated Console will be available at your next login after the window closes.

INCLUDED IN THIS UPDATE

Smoother sign-in: Resolves an issue where users could be unexpectedly signed out and unable to log back in after a session ended.
Accurate queue metrics (Preview dashboard): The "longest wait" timer now stops correctly once a caller leaves the queue, so the dashboard reflects real-time data.
Clearer dialing experience: The Console now displays the user's name when dialing a number.
General: Additional backend bug fixes, performance, and stability improvements.

IF YOU EXPERIENCE ISSUES AFTER THE MAINTENANCE WINDOW

Browsers may retain cached files from the previous Console version, which can cause display or loading issues. If you notice missing elements, styling problems, or pages that fail to load:

Log out of the Console and close all browser tabs and windows.
Clear your browser cache and cookies for aivaconnect.ai.
Relaunch the browser and log in at https://console.aivaconnect.ai
If the issue persists, try a private/incognito window or an alternate browser to confirm.

If problems continue after these steps, contact BluIP Support at support@bluip.com with your username, browser and version, and a screenshot of the issue.

The BluIP Team
Oct 7, 15:59 PDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

BluIP Incident Notification: Jazzware Hospitality Integration – Guest Name Display Issue
Resolved - Subject: Closed: Jazzware Hospitality Portal – Guest Name Display

Status: Closed
Affected Service: Jazzware – Guest Name Display
BluIP Services: Call processing not affected

Following Jazzware's resolution of the guest name display issue, the fix has remained stable through our monitoring period. This incident is now considered closed.

No further action is required. RFO information remains available upon request once received from Jazzware.

If you experience any related guest name display issues going forward, please open a ticket with BluIP Support.

Thank you for your patience throughout this incident.

The BluIP Team
Oct 13, 11:22 PDT
Monitoring - Status: Monitoring
Affected Service: Jazzware – Guest Name Display
BluIP Services: Call processing not affected

Jazzware has advised that the guest name display issue is resolved. Any delay in name synchronization should now be caught up, and names should display and update as expected.

BluIP will continue to monitor to confirm the full resolution. RFO information remains available upon request once received from Jazzware.

If you continue to see any guest name display issues, please open a ticket with BluIP Support.

Thank you for your patience throughout this incident.

The BluIP Team
Oct 7, 21:28 PDT
Update - Status: Escalated – No ETA
Affected Service: Jazzware – Guest Name Display
Impact: Guest names may not display or update as expected
BluIP Services: Call processing and BluIP services not affected

Update on the guest name display issue on the Jazzware platform: the issue remains ongoing and has been escalated with Jazzware. Their team continues to investigate, and there is currently no ETA for resolution.

Call processing and core telephony services remain unaffected; the impact is limited to guest name display.

We will continue to monitor and share updates from Jazzware as they become available. We appreciate your patience.

The BluIP Team
Oct 7, 14:46 PDT
Investigating - Subject: Service Notice: Jazzware Hospitality Portal – Guest Name Display Issue

Status: Investigating (vendor)
Affected Service: Jazzware – Guest Name Display
Impact: Guest names may not display or update as expected.
BluIP Services: Call processing and other BluIP services unaffected.

Good evening,

We have been made aware of an issue affecting guest name processing on the Jazzware platform. Guest names may not display or update as expected, which may include guest check-in records as well as name updates to room phones.

Jazzware and their team is actively investigating. A cause has not yet been identified. Based on Jazzware's assessment, processing is expected to return to normal overnight, with full resolution anticipated by tomorrow morning.

BluIP Call processing and core telephony services remain unaffected; the impact is limited to guest name display.

We are monitoring the situation and will share updates from Jazzware as they become available. We appreciate your patience.

The BluIP Team
Oct 6, 20:29 PDT
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