Jazzware will perform planned upgrades to its core platform clusters across two maintenance windows. These upgrades target underlying infrastructure and service-layer components to improve performance, stability, and scalability.
Maintenance Windows:
Wednesday, May 6, 2026 — 10:00 PM PT, approximately 2 hours Wednesday, May 20, 2026 — 10:00 PM PT, approximately 2 hours
Impact:
Jazzware services will be fully unavailable for the duration of each window. Impact is limited to Jazzware and any services that depend on it — systems and automations that do not rely on Jazzware will continue to operate normally.
The following Jazzware-dependent services will be affected:
Jazzware Portal: Administrative and operational portal access will be down, removing visibility into guest services, room status, and system activity.
Jazzware Wake-Up Calls: Automated scheduling and delivery through Jazzware will not process. Any requests set to fire during the window will not execute.
Housekeeping / Maid Status (via Jazzware): Room status updates and housekeeping synchronization that flow through Jazzware will be unavailable.
PMS Integrations with Jazzware: Communication between Jazzware and the Property Management System will be interrupted, affecting guest data sync, service requests, and room-related updates that traverse Jazzware.
Guest Service Automation (Jazzware workflows): Automated Jazzware workflows tied to guest requests (service orders, internal task routing) will be paused. Non-Jazzware automations are unaffected.
IVR and Voice Automation dependent on Jazzware: Any IVR or voice services that integrate with Jazzware may be unavailable. IVR flows that do not touch Jazzware will continue to function.
Changes or transactions queued during the window will process and propagate once services are restored. Normal operation is expected to resume immediately after each window closes.
For questions surrounding this maintenance, please contact BluIP Support at support@bluip.com.
Posted Apr 24, 2026 - 13:37 PDT
This scheduled maintenance affects: Jazzware (Los Angeles, Chicago).