Subject: Service Notice: Jazzware Hospitality Portal – Guest Name Display Issue
Status: Investigating (vendor) Affected Service: Jazzware – Guest Name Display Impact: Guest names may not display or update as expected. BluIP Services: Call processing and other BluIP services unaffected.
Good evening,
We have been made aware of an issue affecting guest name processing on the Jazzware platform. Guest names may not display or update as expected, which may include guest check-in records as well as name updates to room phones.
Jazzware and their team is actively investigating. A cause has not yet been identified. Based on Jazzware's assessment, processing is expected to return to normal overnight, with full resolution anticipated by tomorrow morning.
BluIP Call processing and core telephony services remain unaffected; the impact is limited to guest name display.
We are monitoring the situation and will share updates from Jazzware as they become available. We appreciate your patience.
The BluIP Team
Posted Oct 06, 2026 - 20:29 PDT
This incident affects: Jazzware (Los Angeles, Chicago).