BluIP will perform a scheduled upgrade to the Production AIVA Connect Console.
MAINTENANCE WINDOW
Date: Monday, July 27th, 2026 Time: 10:00 PM PDT (05:00 UTC, July 24) Duration: 1 hour Impact: None expected. Users logged into the Console will remain connected and can continue working. Action Required: None. The updated Console will be available at your next login after the window closes.
INCLUDED IN THIS UPDATE
- Performance and responsiveness improvements - Stability and reliability fixes - Feature updates based on customer feedback - Updated UI components for improved navigation
IF YOU EXPERIENCE ISSUES AFTER THE MAINTENANCE WINDOW
Browsers may retain cached files from the previous Console version, which can cause display or loading issues. If you notice missing elements, styling problems, or pages that fail to load:
- Log out of the Console and close all browser tabs and windows. - Clear your browser cache and cookies for aivaconnect.ai. - Relaunch the browser and log in at https://console.aivaconnect.ai - If the issue persists, try a private/incognito window or an alternate browser to confirm.
If problems continue after these steps, contact BluIP Support at support@bluip.com with your username, browser and version, and a screenshot of the issue.
IMPORTANT: USERS ON THE LEGACY CONSOLE URL
Some users are still accessing the AIVA Console through the legacy URL:
No data or configuration changes are required. Begin logging in through the Production URL going forward, and update any bookmarks, quick links, desktop shortcuts, or automated workflows that reference the legacy URL.