BluIP will perform a scheduled upgrade to the Production AIVA Connect Console (release 26-09-R1).
MAINTENANCE WINDOW
Date: Tuesday, September 29th, 2026 Time: 10:00 PM PDT (05:00 UTC, September 30) Duration: 1 hour Impact: None expected. Users logged into the Console will remain connected and can continue working. Action Required: None. The updated Console will be available at your next login after the window closes.
INCLUDED IN THIS UPDATE
This release focuses on the call center experience, with improved queue visibility, more reliable live and historical reporting, stronger session security, and key call-handling fixes.
Queue Dashboard Preview
New Queue Dashboard Preview for enabled QStats users, including live queue KPIs, queue health cards, live calls, agent status, recent events, and drill-downs for service level and abandon rate. Filtering by queue, state, and time window; live updates; dark mode, keyboard accessibility, and reduced-motion support.
Call Center Reporting
Real-time metrics (calls waiting, longest wait, agents staffed) now remain visible alongside the selected historical period on Call Center Admin and Agent views. Historical views available for shift, 10-hour, 24-hour, 7-day, and 30-day windows.
Queue Data Accuracy
Improved accuracy and consistency of live and historical queue data, including timezone handling and clearer no-data messaging.
Session Security
Strengthened session handling and re-authentication behavior. Users can only access queues and queue history they are entitled to view.
Call Handling Fixes
- Resolved an issue where an attended transfer to a busy extension could leave the agent without a usable transfer action.
- Improved recovery when the "Sign in again" prompt appears after a concurrent session is dropped.
General
Backend bug fixes, performance, and stability improvements.
IF YOU EXPERIENCE ISSUES AFTER THE MAINTENANCE WINDOW
Browsers may retain cached files from the previous Console version, which can cause display or loading issues. If you notice missing elements, styling problems, or pages that fail to load:
Log out of the Console and close all browser tabs and windows. Clear your browser cache and cookies for aivaconnect.ai. Relaunch the browser and log in at https://console.aivaconnect.ai If the issue persists, try a private/incognito window or an alternate browser to confirm.
If problems continue after these steps, contact BluIP Support at support@bluip.com with your username, browser and version, and a screenshot of the issue.